Terms of Use

Effective April 1, 2026 Last Reviewed May 14, 2026

Acceptance of These Terms

These Website Terms of Use (“Terms”) govern your access to and use of k12arlo.com and any other websites operated by K12 ARLO LLC (“Arlo,” “we,” “us,” or “our”) that link to these Terms (collectively, the “Website”).

By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Website.

These Terms govern your use of the Website only. Your use of the Arlo platform and related services (the “Services”) is governed by the separate agreements described in Section 9 below.

Eligibility

The Website is intended for use by individuals who are at least 13 years of age and have the legal capacity to enter into these Terms. If you are accessing the Website on behalf of a school, district, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

License to Use the Website

Subject to your compliance with these Terms, Arlo grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, internal business, or educational purposes. All rights not expressly granted to you are reserved by Arlo and its licensors.

Acceptable Use

You agree not to:

  • Use the Website in any manner that violates applicable law or regulation.
  • Copy, modify, distribute, sell, lease, or create derivative works based on the Website or any portion of it, except as permitted by these Terms.
  • Reverse engineer, decompile, or attempt to extract the source code of any software underlying the Website.
  • Access or use the Website in any way that could damage, disable, overburden, or impair our systems or interfere with another party’s use of the Website.
  • Use automated systems (including bots, scrapers, or crawlers) to access the Website, except for publicly available search engine indexing.
  • Upload or transmit viruses, malware, or other harmful code.
  • Attempt to gain unauthorized access to the Website, related systems, or any account.
  • Use the Website to send unsolicited communications, advertising, or spam.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Collect, harvest, or store personal information about other users.

We reserve the right to investigate suspected violations and to take appropriate action, including suspending or terminating access to the Website.

Intellectual Property

The Website and all content made available through it — including text, graphics, logos, images, software, designs, and the “Arlo” name and marks — are owned by Arlo or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not use any Arlo trademark, logo, or trade name without our prior written permission. Nothing in these Terms grants you any right or license to use any Arlo intellectual property except as expressly stated above.

User Submissions and Feedback

If you submit any feedback, suggestions, ideas, or other communications to us through the Website (collectively, “Feedback”), you grant Arlo a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, and incorporate that Feedback into our products and services without obligation or compensation to you. You represent that you have the right to grant this license and that your Feedback does not infringe any third party’s rights.

Feedback is not considered confidential. Please do not submit information you wish to keep confidential.

Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that we do not control. We provide these links for convenience only and do not endorse or assume responsibility for the content, products, or practices of any third party. Your use of third-party websites is at your own risk and subject to the terms and policies of those third parties.

Privacy

Our collection and use of personal information through the Website is described in our Privacy Policy, which is incorporated into these Terms by reference.

Services Governed by Separate Agreements

Use of the Arlo platform and related services by school districts, schools, educators, students, parents, and other authorized users is governed by separate written agreements between Arlo and the relevant school district or other educational agency, which may include a Master Service Agreement, a Data Privacy Agreement (including any National Data Privacy Agreement issued through the Student Data Privacy Consortium), and any applicable order forms.

In the event of any conflict between these Terms and a signed agreement governing use of the Services, the signed agreement controls with respect to the Services. Nothing on the Website constitutes an offer to enter into a binding agreement for the Services or modifies any existing agreement between Arlo and a customer.

Disclaimer of Warranties

THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ARLO DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses or other harmful components, or that any content on the Website is accurate, complete, or current. You access and use the Website at your own risk.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ARLO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ARLO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL ARLO’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE WEBSITE EXCEED ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Arlo and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Website; (b) your violation of these Terms; or (c) your violation of any rights of another party.

Termination

We may suspend or terminate your access to the Website at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, the provisions of these Terms that by their nature should survive — including intellectual property rights, disclaimers, limitations of liability, indemnification, and governing law — will continue in effect.

Modifications to These Terms

We may update these Terms from time to time. The “Last Reviewed” date at the top of this document reflects the most recent revision. Material changes will be posted on the Website. Your continued use of the Website after the effective date of the updated Terms constitutes your acceptance of the changes.

Modifications to the Website

We reserve the right to modify, suspend, or discontinue all or any part of the Website at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Website.

Governing Law and Jurisdiction

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms or the Website will be brought exclusively in the state or federal courts located in Massachusetts, and you consent to the personal jurisdiction of those courts.

This Section does not govern disputes arising under a separate signed agreement for the Services, which contains its own governing law and venue provisions.

General

  • Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Arlo regarding your use of the Website.
  • Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
  • No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
  • No Agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Arlo.
  • Headings. Section headings are for convenience only and have no legal effect.

Contact Us

If you have questions about these Terms, please contact us:

K12 ARLO LLC
Attention: Legal